JOB DESCRIPTION – MRO Coordinator – MRO Operations

Reporting to: MRO Operations Team Leader

Location: Avtrade Services Malaysia SDN BHD, Solaris Dutamas , Kuala Lumpur

Function:

As a coordinator, your role will involve assisting the MRO Team in overseeing aircraft component repairs through approved suppliers, optimizing inventory availability while minimizing costs. You will also play a crucial part in managing suppliers to ensure they deliver on time and maintain high service levels, all in alignment with both internal and external customer requirements.

Responsibilities:

• Liaise and build successful relationships with designated suppliers

• Raise repair orders on approved suppliers in accordance with existing procedures

• Process quote approvals within approval limits

• Expedite and report on open orders to effectively achieve required delivery and service levels

• Ensure excellent Internal & external customer support is provided & MRO customers have all relevant data concerning repair & overhaul requirements

• Ensure repair quotations are recorded on the system and reviewed within existing processes and procedures

• Generate invoices to ensure customer recharges are processed in accordance with company procedures

• Effective management of emails, ensure centralised repairs and individual inbox is cleared daily

• Produce and present various MRO reports including reports on order status, KPI’s, supplier and customer performance

• Liaise with internal departments as the nature of the specific task may require

• Understand and adhere to Export Control regulations where relevant

• Attend Supplier meetings including occasional travel to supplier sites

• Development of successful supplier and internal relationships

• Assist the MRO Team with all tasks as required

Requirements:

• Experience in an administrative role gained within an office environment desirable

• Some experience of aircraft components highly advantageous

• Desire to learn and develop knowledge and skills within Maintenance Repair & Overhaul

component management

• Analytical thinker with some experience in producing reports and evaluating data advantageous

• Good organisational and time management skills

• Numerate, accurate with good attention to detail

• Self-motivated, able to use own initiative and succeed in a busy environment

• Excellent communication skills at all levels, verbal and written

• Professional and confident telephone skills

• Ability to multi-task, prioritise, meet deadlines and KPI’s

• Flexibility with working hours

• Ability to travel occasionally as and when required

• Good experience in Excel, Word and Outlook, with exposure to Aircraft parts databases such as Quantum highly advantageous

• Language skills desirable