Skyways Technics are hiring a Customer Support Executive in Kuala Lumpur. If you wish to apply for this position or require further information, please apply by sending your resume and application to REL@SkywaysTechnics.com or go the following link: https://lnkd.in/d5Dvmzyi
JOB DESCRIPTION
Support commercial customer relations to meet and exceed customer expectations.
Skyways Technics’ activities regard the trading of aircraft spare parts and the repair of structural
aircraft components. We are looking for a trustworthy and goal oriented professional, to join our
Customer Support function in Asia, out of our facility in Subang, Malaysia.
You will report directly to the Customer Support Manager.
Position Overview:
✓ Respond to customer queries in a timely manner
✓ Process repair orders in collaboration with sales managers
✓ Liaise on incoming and out-going spares in coordination with our logistics and planning teams, as well as freight forwarders
✓ Liaise with Technical Services regarding updates and guidance to be communicated to customers
✓ Communicate with customers regarding on-going repair activities throughout the repair process from unit receipt to delivery and final invoicing
✓ Follow-up with customers on exchange orders and the receipt of core units
✓ Invoice customers
Your background
You have a minimum of 1-year of proven work experience in a customer support role focused on the commercial aviation industry in a Part-145 organization.
Additionally, you have the following skills:
• A positive problem-solving attitude
• Excellent communication in English
• Flexible and responsive
• Analytical with attention to detail and performance
• Strong in organization and prioritization
• Strong Excel and IT systems skills
• Technical and engineering understanding
