The Customer Service Manager is responsible for planning, coordinating and controlling the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.


  • Supervising and managing the customer service team, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Review and assess customer service contracts
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints. · Handle complex and escalated customer service issues.
  • Monitor accuracy of reporting and data base information.
  • Identify and implement strategies to improve quality of service, productivity and profitability.
  • Liaise with company management to support and implement growth strategies.
  • Ensure budget requirements are met.
  • Identify and address staff training and coaching needs.
  • To perform any other duties as instructed by Superior/Management to achieve the Company goals/objectives.


  • Bachelor’s degree or equivalent experience
  • working experience in an Aerospace Industries / MRO / Operations environment.
  • 3+ years’ of customer service
  • Pas People responsibility
  • Customer focused
  • positive “can do” attitude
  • solution oriented and pro active
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

If you are interested, Click here to apply

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