The Customer Service Manager is responsible for planning, coordinating and controlling the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

Responsibilities

  • Supervising and managing the customer service team, training staff members to provide the highest standards of customer service and ensuring that all company policies are followed.
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Review and assess customer service contracts
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints. · Handle complex and escalated customer service issues.
  • Monitor accuracy of reporting and data base information.
  • Identify and implement strategies to improve quality of service, productivity and profitability.
  • Liaise with company management to support and implement growth strategies.
  • Ensure budget requirements are met.
  • Identify and address staff training and coaching needs.
  • To perform any other duties as instructed by Superior/Management to achieve the Company goals/objectives.

Qualifications

  • Bachelor’s degree or equivalent experience
  • working experience in an Aerospace Industries / MRO / Operations environment.
  • 3+ years’ of customer service
  • Pas People responsibility
  • Customer focused
  • positive “can do” attitude
  • solution oriented and pro active
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

If you are interested, Click here to apply

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